Refund policy

Refund Policy

Most Weekend Cowboy pieces are made to order, just for you. Because of that, we can't accept returns or exchanges for the wrong size, the wrong color, or a change of heart. Please double-check sizing before you order.

If something arrives wrong, we'll make it right. If your order shows up damaged, defective, misprinted, or isn't what you ordered, email us at weekendcowboyhatco@gmail.com within 30 days of delivery. Include your order number and a clear photo of the problem. We'll send a free replacement or give you a full refund, your call. You don't need to send the item back.

Lost packages. If your package never arrives, email us within 30 days of the estimated delivery date and we'll reship it or refund you.

Wrong address. Double-check your shipping address at checkout. If a package comes back to us because of an incorrect address, we'll reship it once you cover the new shipping cost. Packages not claimed within 30 days can't be reshipped.

Cancellations. You can cancel your order within 2 hours of placing it for a full refund. After that, your order is already being made and can't be canceled.

How refunds work. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post it.

Questions? Email weekendcowboyhatco@gmail.com and a real person will get back to you.